Alcohol servers are required to: Anyone who serves alcohol is considered an alcohol server and requires Responsible Service of Alcohol Training. Help minimise alcohol and gambling-related harm, receive updates, discuss important issues, and connect with other licensees and government agencies. g. The following minimum standards apply to all licensees (i. It covers: providing problem gambling support information. The following RTOs are approved to provide RSA. penalties for unacceptable promotions, advertising or practices. Course Outline. $59 save $10. Around 2 in 5 (38%) adult Australians gambled at least weekly, though this differed by gender (48% for men and 28% for women). View details Get driving directions to Jake's 58 Casino Hotel. In June 2023 we released Our Position on Gambling Harm which makes our views clearly known. Responsible Serving of Alcohol (RSA) A licensee must not allow a person to serve liquor on licensed premises unless the person: (a) has successfully completed an "approved course" - ( RSA training course ); or. ” Source: Queensland Responsible Gambling Advisory. Through the Gambling Community Benefit Fund, Queensland not-for-profit community groups can apply for grants between $500 and $35,000 (including GST). Assessment. Gaming guideline G01: Gaming machine site licences and increases. This sign advises patrons of their right to see the venue's risk-assessed management plan (RAMP). RSA - Responsible Service of Alcohol, refers to a standard of alcohol service and to a training program that were both originally developed by the Australian Hotels Association AHA, in the early 1990's. Take our quiz to test your knowledge on responsible promotion and advertising for gaming. Office of Responsible Gambling; Community gaming activities Toggle. Responsible service of gambling (RSG) training Responsible service of gambling (RSG) training It is mandatory for certain people involved in Queensland's liquor and gaming industries to have the appropriate certification in the responsible service of gambling (RSG). If you want to work in the sale, service or supply of alcohol in Queensland, you MUST have a valid. This applies to same day alcohol delivery providers, delivery agents, and delivery drivers making alcohol deliveries. $65 save $14. Last reviewed: 27 Jul 2022. The following RTOs. . Here is the link for the RSA Victoria Online Course. Gambling Help takeaway contact card (folded wallet card) You've got a better. SITHGAM022 Provide Responsible Gambling Services (RSG) This course provides a nationally recognised SITHGAM022 Provide Responsible Gambling Services Statement of Attainment (RSG) and to provide responsible gambling services, and information to customers who require assistance with their problem gambling. Module 1 can be done online and must be completed within one month of starting work in a gaming venue. Our purpose is to empower communities while ensuring markets are fair, safe, inclusive and socially responsible. The Australian Government, together with the State and Territory Governments, has introduced a suite of minimum consumer protections for people who gamble online. You progress is automatically saved and you can switch devices. Check out some of these top free poker games and get to grips with the different types available. Find out what thou need into make to sensibly servant alcohol in any type of tour. of the responsible service of alcohol. As the liquor and gambling regulator for Queensland, the Office of Liquor and Gaming Regulation (OLGR) contributes to safe and more responsible liquor and gambling environments that minimise alcohol and gambling harm, build community confidence and support industry development. RSG Queensland Online Course – SITHGAM022 – Provide Responsible Service of Gambling Queensland Online Course – OLGR Approved. Learn about responsible service of gaming (RSG) and gaming nominee training, and take the RSG refresher courses and quizzes to test your knowledge. The following people must complete. A responsible adult is the person who makes adult decisions on behalf of the minor. Connect. au. Offences and penalties. Unit code & name. A mother appears. Examples of unacceptable promotions • Using characters, imagery, motifs, naming orWatch the Follow the Law campaign - Responsible Service of Gambling - Responsible Gambling video to learn about responsible gambling. This means you are qualified to serve alcohol in a licensed venue. Queensland-specific protectionsgambling as a way of escaping from problems or relief from feelings of helplessness, guilt, anxiety and depression. The Queensland responsible gambling resource manual (Lotteries) (Resource manual) has been designed as a resource for Tatts Lotteries to implement the principles and practices from the Queensland responsible gambling Code of Practice (Code of Practice) as they apply to Golden Casket in Queensland. Responsible Service of Alcohol - Valid for work in: NSW, ACT, NT, QLD, SA,. Based on recommendations from the Responsible conduct of gambling study conducted in 2019 into the efficacy of RCG training in NSW, the Office of Responsible Gambling (ORG. Media enquiries LGFTmedia@justice. Completing your Responsible Service of Alcohol training online is simple and. To sell, serve or supply alcohol in NSW, you must complete an RSA training course provided by an approved training provider. The course – officially known as SITHFAB021 Provide responsible service of alcohol and is Nationally Recognised. Online Queensland Australia. SITHGAM022 - Provide responsible gambling. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues such as hotels, motels, clubs, pubs and casinos. Visit Website. The ID document must be current and include a photo of the person and their date of birth. Find out what you demand to do to responsibly serve alcohol in some type of venue. Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles. 1. [Animation] A father and son are in their kitchen. COVID-19 Safety at Work. The course is also compliant with Victorian Commission for Gambling and Liquor Regulation Online RSA course requirements. liquoraccords@justice. Was this information helpful? The department is responsible for regulating and maintaining the integrity of lawful racing, gambling and liquor activities for Western Australians to participate in. When you complete the course you will be given a RSA Certificate of Completion. These can be hard copy ID or digital ID. not be false, deceptive or misleading. SITHFAB021 Latest Units Provide Responsible Service regarding Ethanol. This course is for participants wishing to gain employment in the QLD hospitality industry where service or selling of alcohol is required. Responsible Service of Alcohol (QLD) Australian Training Institute. All courses we recommend are accredited with the various Office of Liquor and Gambling government departments that allow online training - like QLD, WA, SA, NT, TAS and the. lottery key person. The responsible service of Alcohol course will help you, Measure standard drinks and advise patrons;. Providing support for any customers with acknowledged problem gambling and/or excess alcohol issues; Provision of a healthy, safe and friendly environment for our customers and team members. Revoking venue-initiated exclusions. SITHGAM022 Provide Responsible Gambling Services. The Customer Liaison Officer course expands on SITHGAM201 Provide Responsible. - Miranda Diggers RSL, 615 Kingsway, Miranda NSW 2228. Responsible service of gambling (RSG) refresher courses. SITHFAB021 Provide Responsible Service of Alcohol. qld. gov. SITXFSA005 Use Hygienic Practices for Food Safety. We currently offer SITHFAB021: Responsible Service of Alcohol online only. RSG Online Training Course. LOCATION. You can stop and resume at any time 24/7. Remote Sale of Alcohol The remote alcohol sales provisions of the liquor laws apply to alcohol sold to the public via the internet, telephone, facsimile and mail orders. the Queensland Household Gambling Survey 20011 and 2003–04. You can stop and resume at any time 24/7. Check out some of these top free poker games and get to grips with the different types available. The Office of Liquor and Gaming Regulation in Queensland requires that staff involved with the provision of gambling services must hold a valid RSG certificate within three months of starting their employment in that role. Alcoholic drinks that rapidly intoxicate, such as shots, shooters and bombs, can only be served until midnight. $ 31. appears to have been tampered with; is a genuine ID but does not belong to the person. Compliance checklist. 1. . Read the fact sheet on the framework and its 10 measures for more information. These provisions recognise that remote alcohol sales, particularly online sales, are a potential source of su pply for minors and that extra controls are needed. Serve alcohol responsibly. This will be up to your own discretion. Read more about penalties for irresponsible service of alcohol. The RSA online training course covers the national accredited unit of competency SITHFAB002 Provide responsible service of alcohol that provides comprehensive information on all states and territories on the responsible sale or service of alcohol. Queensland : RSG is compulsory. Tell your patrons what you expect of them while at your licensed premises. Unit Code:- SITHGAM201. gov. A responsible adult is the person who makes adult decisions on behalf of the minor. using family finances to fund gambling activities. This course provides a nationally recognised SITHGAM022 Provide Responsible Gambling Services Statement of Attainment and to provide responsible gambling services, and information to customers who require assistance. passport (from any country) other recognised proof of age cards. Payment:- Credit Card, Direct Deposit, Money Order or Cheque. 1. Follow the law campaign - Responsible service of gambling. At CSI, the safety & wellbeing of our members, guests & visitors, relating in particular to responsible service of gambling, is a priority. General enquiries 13 QGOV ; Licence and permit enquiries 1300 072 322. Gaming rules. Why choose us. Contact. Unit/Course Description. Read about responsible service of gambling (RSG) training. It is useful, easy, much cheaper when face-to-face training and fully accredited. CONTACT SUPPORT. Assist customers to drink within appropriate limits. Application of the Unit. Sell or serve alcohol responsibly. casino key employee licence. poster, takeaway card, drink coaster and LCD screen image. 2018-19 QLD Gambling Help Service data showed 90% of gamblers accessing the service reported problems with mood and personal relationships – such as feelings of anxiety or depression. preventing under-age drinking. RSG - Provide responsible gambling services. You can stop and resume at any time 24/7. Queensland-The Nationally accredited online training certificate can be taken in. 99 Start Free. A person who has a liquor licence is called a licensee. 1. Price. Approval as a responsible person only authorises the person to supervise and manage the liquor. MANAGE YOUR SAFETY OBLIGATIONS. pay outstanding employee application fees online. Assessed on your ability to “Refuse service to customers in a professional manner”. The photo competency card is a plastic card, similar to a driver licence and is valid for five years. RSG + RSA + COVID Safety. Learn more from our penalties for irresponsible service of alcohol guide. Also consider. Fast & Easy. Most expensive drink poster: Buying for under 18s? It could be the most expensive drink you'll ever buy. Liquor Licensing Laws. au. Updated: 24 Jul 2019. Queensland RSA and RSG courses Australian Hospitality Institute. Approved by TAS Government Please be careful when selecting your training provider as not all RTOs have been approved by the TAS government. Monday - Saturday : 10:00am - 4:00am. The current study evidence also supports the development of innovative harm reduction methods for reducing harm from online gambling, which is a form of gambling that necessarily has few restrictions in terms of hours of access and the responsible service of alcohol . Please select the department you require. $ 25. au 8 Pikki Street Maroochydore Qld 4558. $25. Student Flyer: ( Download here) BUNDLE – Combine this course with SITHGAM022 Provide responsible gambling services for $40, saving $10! PURCHASE QLD COURSE NOW - $25. 00pm (AEST), excluding national and Queensland public holidays. 7/51 Brighton Road Sandgate QLD Telephone 61 7 3269 5005 atiaustralia. Gambling Help Queensland. Poker. Read the Queensland responsible gambling code of practice and resource. By law, gaming-related advertising, including signage (both in and outside venues), must: not be indecent or offensive. Responsible Service of Alcohol (RSA) Responsible Gambling Services (RCG) Barista Course; Combo Packages. Responsible Service of Alcohol - SITHFAB002 - This RSA course is ideal for anyone who is seeking employment in the Hospitality, Bar & Gaming Industries. Compliance actions Use the current responsible gambling signage, e. Liquor and gaming forms and fees Licensing and compliance forms and fees for liquor, wine, gaming, charitable and non-profit gaming in Queensland. This guide allows you to check and consolidate your knowledge. Underage drinking; Standard drink guidelines and preventing intoxication;. In most of Australia, an alcoholic beverage is one of greater than 1. Based on recommendations from the Responsible conduct of gambling study conducted in 2019 into the efficacy of RCG training in NSW, the Office of Responsible Gambling. Online Training Business DashboardGambling Help Online is a 24 hour, 7 day a week online service that offers crisis counselling, information and referrals for people who gamble, their families, and their friends. Valid in QLD, NT, WA. Comment Search for:Find out more about responsible gambling certificate qld our online course Responsible Service of Alcohol Certificate in South Australia For becoming a responsible person to serve alcohol:Case studies and a simulated bar environment two dollar blackjack atlantic city. You must complete RSG training if you want to work in a gaming venue. Provide Responsible Service of Alcohol & Gambling. Responsible Service of Gambling - Valid for work in: QLD, WA, NT. Millenium City. Your progress gets automatically saved on our servers. Identify customers to whom alcohol service may be refused. Read more about the National Consumer Protection Framework for Online Wagering (National Framework). Please complete this short pre-enrolment questionnaire to ensure this ITS course will provide you with the best opportunity for a positive vocational outcome of working in the hospitality industry. Considering the trading hours on your licence and the restrictions in section 15A, this means that: on Wednesday (being the day before ANZAC Day), you supply liquor from 7 am through to 1 am the following. HLTAID011 Provide First Aid – Gympie. It is the ideal way to keep up-to-date with any changes and. Advertising of this. A corporation that holds a liquor licence must appoint an Approved manager in order to operate. Upon completion, you will obtain an RSA Statement of Attainment. Contact. If you intend to work in the hospitality industry in a position that requires to you serve patrons who are engaging in or exposed to any type of gambling activity you. . There are no exemptions to the RSAT. Responsible Service of Alcohol (QLD) certification is available at RSA Course Online now. Page reviewed 16 October 2023. CITY EAST QLD 4002; In person Pay by cash, cheque, money order or credit card (Visa or Mastercard only) during the hours 8. These drinking patterns are also related to the possibility of damage to the developing brain and development of alcohol-related harms in adulthood. The best gambling sites will of course have. The Queensland Police Service (QPS) is the primary agency responsible for administering the Criminal Code. Support servicesPO Box 3496 Bracken Ridge, QLD 4017 Telephone:. permanent or temporary increase in approved hours of gaming. They can be found on the Responsible Conduct of Gambling (RCG) page. To serve and sell alcohol in Queensland, you are legally required to have successfully completed the unit SITHFAB021 – Provide Responsible Service of Alcohol (RSA) course. Contact. To meet these reporting requirements, you must: complete form 3G—register of excluded persons, keep it onsite and make it available for inspection by an OLGR officer. Dates: The course starts on Thursday 20th July 2023. High stakes responsible service of gambling (RSG) training videos. Griffith: RSG Online Training Course. RSG Queensland Online Course – SITHGAM022 – Provide Responsible Service of Gambling Queensland Online Course – OLGR Approved. Responsible Service Of Alcohol And Gambling Qld Online -. Responsible Service of Alcohol (RSA) Responsible Service of Alcohol (RSA) ONLINE; Provide Responsible Gambling Services (RCG) Advanced Responsible Conduct of Gambling (ARCG) Melbourne. Visit the Office of Queensland Parliamentary Counsel website to download copies of these Acts. SITXFSA005 – Use Hygienic Practices for Food Safety. supports responsible service of gambling; has measures to ensure the potential for harm is minimised; has staff available to provide support in a confidential manner. au. $170 Course overview Ways to study Payment options Important information Course overview Completing the Responsible Service of Alcohol (RSA) certificate is a. Licensees and staff involved in the supply of alcohol need to complete an RSA training course approved by the Victorian. Download our 'Follow the law' posters and LCD images. $185 save $10. The holder of a liquor licence (the licensee) must appoint a person to be the approved manager to supervise and manage the premises as required under section 100(2) of the Liquor Control Act 1988 (the Act). Responsible service of alcohol (RSA) refresher courses. As a gambling provider, you must clearly display certain signage that is required by law. This guide will help you understand liquor accords and learn how becoming a member can benefit your business and the local community. Tower Rescue + WAH;. The nationally accredited SITHFAB021 - Provide Responsible service of alcohol (RSA) is manadatory for all other bar staff engaged in the sale, supply or service of liquor at a licensed premises, Staff engaged in the sale, supply or service of liquor have 28 days from the date they commence employment/volunteer in that capacity to complete the. To get a NSW RSA Certificate online, click here. Responsible Service Of Alcohol And Gambling Qld : Haider Derrick +27. report to OLGR using form 3R. RGS – Responsible Gambling Services – Gympie November 22 @ 9:00 am - 1:00 pm. Responsible Service of Gambling (Qld) Refresher Training (RSG) Refresh staff knowledge and awareness of responsible service of gambling practices. We have a range of industry resources available, including past Commission decisions, data, forms and fact sheets. 2 Speak to intoxicated customers in a suitable and consistent manner, minimising confrontation and arguments and point out signage . SITHGAM022 Provide Responsible Gambling Services (RSG) This course provides a nationally recognised SITHGAM022 Provide Responsible Gambling Services (RSG) Statement of Attainment and to provide responsible gambling services, and information to customers who require assistance with their problem gambling in Queensland (QLD). Responsible Service Of Gambling Queensland News. Assess alcohol affected customers and identify customers to. Student Flyer: ( Download here) BUNDLE – Combine this course with SITHGAM022 Provide responsible gambling services for $40, saving $10! PURCHASE QLD COURSE NOW - $25. Waterford QLD 4133. . Contact (07) 3051 7640. Whether it's Texas Hold'em or Stud, all styles of poker require players to have a good understanding of the hierarchy of hands, and when to bow out of the game. 2 • 2020 Department of Justice and Attorney-General Racing. This guide allows you to check and consolidate your knowledge. Downgrades are responsible service of alcohol and gambling qld online subject to current prevailing rates and guests should refer to any relevant terms and conditions of promotional offers with our reservation staff prior to downgrading as these may change. If you fail to properly check ID for proof of age and an offence involving a minor happens on your premises you may be liable for penalties. 100% Online. To serve and sell alcohol in Queensland, you are legally required to have successfully completed the unit SITHFAB021 – Provide Responsible Service of Alcohol (RSA) course. $2,077 if the applicant is a person authorised to conduct a game under the Charitable and Non-Profit Gaming Act 1999 and the application relates to a game under that Act. 32 MacArthur Ave, Hamilton QLD 4007; 8:00 am - 4:00 pm; Melbourne – Campbellfield Training Centre. 12 Consent of the person. The RSA (Responsible Service of Alcohol) is a certificate showing that you know the regulations concerning alcohol consumption in Australia. 00. Investing in Queensland. We offer cross-device compatibility for all our courses to enhance the user experience. Responsibly assist customers to drink within appropriate limits. improving understanding amongst. Enrolment in our 100% online course takes. The course is valid in QLD and WA. BUNDLE – Combine this course with SITHGAM022 Provide responsible gambling services for $40, saving $10! PURCHASE QLD COURSE NOW - $25. SITHFAB021 Provide Responsible Service of Alcohol Online Course If you want to work in the sale, service or supply of alcohol in Queensland, you MUST have a valid RSA certificate. 30am to 4. Responsible Service Of Alcohol And Gambling Qld Online - Haider Derrick . 11 Consumption of alcohol. use of strategies that encourage breaks in play. The responsible service of alcohol and the provision of safe environments by liquor licensees are a major focus of all liquor compliance initiatives employed by OLGR. Offence. Find out about to Self-sufficient Liquor & Gaming Authority’s role. Regular gambling was higher in adults aged 18–54 than adults aged 55 and over for all gambling activities, apart from lotteries/scratchies which was highest among those aged 55 years and over. You can also be fined $619 or a maximum penalty of $30,960 if gaming. Maintaining a safe environment in and around licensed venues. Barista Basics – Non Accredited. Liquor and gaming forms and fees Licensing and compliance forms and fees for liquor, wine, gaming, charitable and non-profit gaming in Queensland. Please note: our RSA is valid for people who will be working in Queensland only! RSA course. Alcohol advertising and promotions. Featured. qld. Low Cost. Compatible with all devices, including smartphones. An RSA certificate is a nationally recognised accreditation that proves you are capable of serving alcohol responsibly. Where the licensee appoints a person to be the approved manager, that person then represents the licensee and. restrictions on advertising drink prices outside licensed venues. au. Different licences are available to suit different businesses or community organisations. The mystery shopper program will assess RSA practices, including supplying alcohol to unduly intoxicated patrons and allowing the irresponsible use of alcohol. Clear To Work. The minimum age for the purchase of alcoholic products in Australia is 18. If you’re worried about your drinking, you might like to keep these contacts handy: ADIS (24/7 support for Queenslanders with alcohol and other drug concerns): 1800 177 833. both hotels and clubs): A signed Form 76: Statement against minimum requirements for a gaming-related compliance program. Help required people experiencing gambling harm; Office of Responsible Gambling; Public gamer activities Toggle. ILGA. The Gaming Nominee training course includes the CLO training. Older courses might have a different course code, but they'll have the same course name and will always supply a Statement of Attainment. This includes phones, tablets, laptops and desktop computers. opening gaming hours. Changes have been made to liquor and gaming signage to increase flexibility, reduce costs and wait times for licensees, and better assist in minimising harm. You must confiscate hard copy ID produced to you, only if the person is falsely representing themselves as over 18 and the ID:. This RSA Online training course is the required course for Queensland (QLD) hospitality workers serving alcohol in a hospitality venue. This course is for. Emails are responded to within 1-2 business days from the time received. Training can be done online or in a classroom. Our course is simple to complete and provides you with the necessary certification required for the legal service of alcohol and gambling services in the state. qld. As the liquor and gambling regulator for Queensland, the Office of Liquor and Gaming Regulation (OLGR) contributes to safe and more responsible liquor and. Download our 'Follow the law' posters and LCD images. This may require us to disclose the substance of your complaint to the relevant venue. VGCCC Annual Report 2022-23. If you want to carry out gaming duties in a licensed venue in Queensland, you must have completed Responsible Service of Gambling (RSG) training. In this guide, you'll learn which gambling compliance signage must be displayed in your venue,. Add the COVID-Safe Hygiene Marshal Course. Find out about Responsible Service of Alcohol training; Enquiries. near any cash out facilities which service gambling areas. The CLO should be appropriately trained and is responsible for providing appropriate information to assist patrons when they are. refused service of alcohol, will not be permitted to gamble and may be asked to leave the premises. The responsible gambling team is accountable for the maintenance and continuous improvement of responsible gambling practices. better understand how strong the gambling harm minimisation culture is at your venue. A 100% or 200% bonus might sound great, but how easy is it to cash out? Is there a cap to how much you can actually with using bonus funds? Do certain casino games clear more of the bonus than others? Learn more from our penalties for irresponsible service of alcohol guide. We have stronger powers and a sharper purpose to ensure integrity, safety and fairness for all. As you can see there are a lot of working opportunities. gov. SITHFAB021 Provide responsible service of alcohol and SITHGAM022 Provide. 00. Read about responsible service of gambling (RSG) training. - Do the best RSA online at lower cost. Module 2 is a face-to-face component that you must complete within 6 months of starting work in a gaming venue. Responsible Service of Alcohol - Valid for work in: ACT, NT, QLD, SA, TAS, WA. 9 am to 5 pm weekdays, excluding public holidays. Required signage around licensed premises. This unit describes the performance outcomes,. RCG training covers topics such as the impact of problem gambling on individuals, families and the community, key government agencies, harm minimisation provisions of the gambling laws, legislative provisions for responsible gambling, minors and proof of age, offences and penalties, statutory and other gaming signage, self-exclusion schemes,. As a competency within a national training package, the Provide Responsible Gambling Services course, may only be delivered. Queensland, Australia, 4000. Responsible Service of Gambling - Valid for work in: QLD, WA, NT. This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling. qld. If you have completed Responsible Service of Alcohol (RSA) training prior to 1 November 2020, you are not required to re-do the training with one of the Commissioner’s approved RSA training providers. Note: This guide is designed to help gaming staff revise their knowledge about the responsible service of gambling. Please print out and display the correct signage for your venue. Cost. . Avana Learning Pty Ltd: Statewide. 100% Online. 2 Available on request Information is displayed in a prominent location to alert customers that the following information is. RSG/RCG Courses - Requirements in all Australian States. $12,384. Further detail on our policies can be found at: Responsible Service of Alcohol Policy. Make sure your name (or online reference number, if you have one) is clearly marked on each supporting document. Everything you need,. foreign driver licence. Element 1. The Responsible Conduct of Gambling (“RCG”) refers to the delivery of gaming and wagering services in a manner that minimises the potential for harm that may be caused by gambling to individuals, their families and the community generally. If you're going to work at a licensed premises (that is, a place that sells alcohol), you must complete competency training in the Responsible Service of Alcohol (RSA). RSG + RSA + COVID Safety. permitting an unlawful sport or game to be played on the licensed premises. RSG + RSA + COVID Safety. You progress is automatically saved and you can switch devices. TIME SPENT GAMBLING Intensive, repetitive and extended gambling play is not encouraged. gov. • the gambling provider’s Responsible gambling policy document including policies for addressing problem gambling issues relevant to the local community • the nature of games, game rules, odds or returns to players • exclusion provisions • gambling-related complaint handling procedures Liquor licences and information. We oversee gambling in Queensland through: licensing premises and persons involved in gaming activities in Queensland. To understand the law, and find out more about under 18s and alcohol, visit qld. Cost:- $49. Last updated: 4 August 2023. Subscribe to the Liquor and Gaming. 2. He's a sensible bloke.